Privacy policy

Privacy Policy for Treig Road Or Bailem Lodge

Effective Date: 12/02/2025

1. Introduction
Welcome to Treig Road Or Bailem Lodge. Your privacy is important to us, and this policy explains how we collect, use, and protect your personal information when you book and stay at our holiday let.

2. Information We Collect
We may collect the following types of personal information:

Contact details (name, email, phone number, address)

Booking details (dates of stay, number of guests)

Payment information (processed securely via third-party providers)

Identification documents (if required by law)

Communication records (emails, messages, and feedback)

3. How We Use Your Information
We use your personal data for the following purposes:

To process and manage bookings.

To communicate with you regarding your stay.

To comply with legal obligations.

To improve our services through feedback.

4. Sharing Your Information
We do not sell or rent your personal data. However, we may share your information with:

Payment processors to facilitate transactions.

Local authorities if required by law.

Maintenance and cleaning service providers.

5. Data Retention
We retain personal data for as long as necessary to fulfil our obligations, comply with legal requirements, and resolve disputes. Guest records may be stored securely for 6 years as required by law.

6. Security Measures
We take reasonable steps to protect your personal data from unauthorized access, disclosure, alteration, or destruction. However, no online transmission is entirely secure, and we encourage caution when sharing sensitive information.

7. Your Rights
You have the right to:

Access, update, or request deletion of your personal data

Object to certain data processing activities

Withdraw consent where applicable

Lodge a complaint with a data protection authority

8. Cookies and Website Data
If you use our website, we may collect usage data through cookies to enhance your browsing experience. You can manage cookie settings in your browser.

9. Contact Us
For any privacy-related inquiries, please contact us at: TreigRoad@outlook.com

10. Changes to This Policy
We may update this policy periodically. Please review it regularly to stay informed.

By booking and staying at Treig Road Or Bailem Lodge, you acknowledge and agree to this Privacy Policy.